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|Extreme Networks Adds Premier Tier to Services Portfolio|
|Posted: Wed Oct 31, 2018 12:47:01 PM|
Expert Insight, Proactive Support and Management and Customer Advocacy are Hallmarks of New High-Touch Service Package
SAN JOSE, Calif., Oct. 31, 2018 /PRNewswire/ -- Digital transformation is notoriously complex, yet less than 30% of organizations' technology vendors are active partners in their digital transformation efforts. To help customers navigate these important initiatives, Extreme Networks, Inc. (Nasdaq: EXTR) today announced availability of Premier Services, a high-touch support service available to customers worldwide. Staffed by our award-winning team of Customer-Driven Networking™ experts, Premier Services comes in two packages – Premier and PremierPLUS – offering comprehensive, proactive engagement, support and management to guide Extreme technology implementations from inception to installation and beyond.
Behind the Scenes Video: Extreme Networks' GTAC
Extreme Premier Services provide customers with networking expertise and a dedicated advocacy team to help ensure all service needs are met—even before the customer knows they're needed. Customers have a dedicated, single point of contact for product needs, information requests and service resolution, along with priority case queuing. Our global technical assistance center, GTAC, is available around the clock. Extreme PremierPLUS offers this same great service, with additional monitoring, management and response.
Premier Services are delivered to the customer by Extreme. These services are available for resale by Extreme channel partners to their end-user customers.
Premier Services are a key addition to Extreme's comprehensive portfolio of services offerings, including:
For education customers, Extreme also offers the Extreme Campus Agreement, a simple way for primary or higher education institutions to obtain Extreme software license access, along with maintenance and professional services, for an annual, per-student price.