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Extreme Networks Adds Premier Tier to Services Portfolio
Posted: Wed Oct 31, 2018 12:47:01 PM

Extreme Networks

Expert Insight, Proactive Support and Management and Customer Advocacy are Hallmarks of New High-Touch Service Package

SAN JOSE, Calif., Oct. 31, 2018 /PRNewswire/ -- Digital transformation is notoriously complex, yet less than 30% of organizations' technology vendors are active partners in their digital transformation efforts. To help customers navigate these important initiatives, Extreme Networks, Inc. (Nasdaq: EXTR) today announced availability of Premier Services, a high-touch support service available to customers worldwide. Staffed by our award-winning team of Customer-Driven Networking™ experts, Premier Services comes in two packages – Premier and PremierPLUS – offering comprehensive, proactive engagement, support and management to guide Extreme technology implementations from inception to installation and beyond.

Behind the Scenes Video: Extreme Networks' GTAC

Extreme Premier Services provide customers with networking expertise and a dedicated advocacy team to help ensure all service needs are met—even before the customer knows they're needed. Customers have a dedicated, single point of contact for product needs, information requests and service resolution, along with priority case queuing. Our global technical assistance center, GTAC, is available around the clock. Extreme PremierPLUS offers this same great service, with additional monitoring, management and response.

Premier Services are delivered to the customer by Extreme. These services are available for resale by Extreme channel partners to their end-user customers.

Premier Services are a key addition to Extreme's comprehensive portfolio of services offerings, including:

  • Professional Services: Network solutions consultation and implementation delivered by Extreme Networks experts with a collective industry tenure of over 20 years. Services include assessment and migration services, project management, technology integration, implementation, knowledge transfer, global infrastructure services, performance optimization, network security and on-site management and support.
  • ExtremeWorks™ Maintenance Services: Exceptional, around-the-clock network support, from configuration assistance to hardware problem resolution serviced by Extreme's 100 percent in-sourced support team. GTAC services are available 24/7, providing on-site support where available. Access to firmware and software updates and upgrades are provided for the length of the contract. Customers have full access to the ExtremeWorks knowledge base for self-service, along with Web support.
  • Managed Services: Flexible monitoring, management and support of Extreme wired and wireless networks to help ensure optimal network health, security and performance. Services include cloud-based storage of network configurations and optional updating of configurations and software, access to network reporting via a Managed Services Gateway, instant visibility to network status via a cloud-based dashboard, a fully managed 24/7 security threat monitoring service, guest internet access and a designated service manager. Extreme Premier, Professional and ExtremeWorks Maintenance services optional.
  • Network Infrastructure as-a-Service: Access to Extreme network solutions offered via a flexible financial model. Resources are leased via a predictable, flexible monthly budget. Customers can leverage planning and implementation services and support, as well as Extreme's Premier, Professional and ExtremeWorks Maintenance Services. Managed Services packages are also available.
  • Training and Certification Services: Post-sale technical training for customers and partners who want to maximize their investment in Extreme Networks technology. Curriculum designed using simple, modular training courses offered live, via virtual instructor, or on-demand for self-paced learning.

For education customers, Extreme also offers the Extreme Campus Agreement, a simple way for primary or higher education institutions to obtain Extreme software license access, along with maintenance and professional services, for an annual, per-student price.

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