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Extreme Networks Wins 2014 Gold Stevie Award for Contact Center of the Year
Posted: Wed Mar 05, 2014 02:00:22 PM
 

Additional Winnings Include Three Silver Awards as Company's Commitment to a Superior Customer Experience Shines.

SAN JOSE, Calif. -- March 5, 2014 -- Continuing its mission to provide a superior experience for its customers, Extreme Networks, Inc. (Nasdaq: EXTR) today announced it has received the prestigious 2014 Gold Stevie award for Contact Center of the Year. As further recognition of having one of the most innovative and effective customer service and support centers, Extreme Networks also received three Silver Stevie awards for the Best Use of Technology in Sales, the Customer Service Training Team of the Year and the award for Innovation in Customer Service.

The 2014 Gold Stevie award for Contact Center of the Year, following a Silver Stevie in 2013 in the same category, recognizes the accomplishments of Extreme Networks' Global Technical Assistance Center (GTAC), which handles about 1,000 support cases per week. Extreme Networks proudly boasts a 97 percent customer satisfaction rating while leveraging a 100 percent in-house support center. The team additionally uses a variety of applications including Salesforce CRM, Chatter and advanced predictive analytics to provide proactive customer service.

"Consistently delivering a superior customer experience is a part of everything we do and we are proud to be honored with the Gold Stevie award," said Mike Lytle, director of global technology and operations at Extreme Networks. "Our Customer Contact Center stands out in the network industry due to its commitment to service and support that is led by experienced professionals. When customers call on us for assistance, they can be confident in who they are speaking with and know they will receive the help they need."

"We are very proud to receive the Gold and Silver Stevie awards as Extreme Networks expands our service organization to achieve great things for our customers and partners," said Joe Novak, vice president of customer service for Extreme Networks. "By retaining the most dedicated personnel and implementing innovative technology for training and support, we fulfill our promise for providing great experiences for customers with our networks."

More than 1,500 nominations from organizations of all sizes and within various industries were evaluated in this year's competition, an increase of 36 percent since 2013.

 
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